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Rainmaker Acquisition

Junior Processing Consultant

Insurance

Rainmaker Acquisition Sandton

Key Responsibilities:
• Self-administration and self-monitoring of workflow items according to agreed SLA per process
• To update the pipeline tracker or any other systems/database on a regular basis to ensure up to date with client accounts.
• Assist with the enhancing processes and activities
• Processing forms, instructions, applications etc requested by financial advisers for the processes that you participate in
• Dealing with queries through to resolution, internally or externally
• Adherence to all quality standards set per process for the processes that you participate in

• Ensure that process are completed within the required SLA
• Identifying and reporting on service failures and errors
• Provide clients with the organisation's service and product information when required
• Provide input to the effectiveness and soundness of policies and procedures for the processes that you participate in
• Ensuring that all correspondence are professional and in line with standards and protocols of the organisation
• Adherence to the processing area's processes and Activity Work Instructions
• Adherence to organisations compliance processes and policies
• Punctual follow-up and feedback on clients queries

Market Related Permanent
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